Terms and Conditions

When purchasing from JadesCakes you agree to be bound by the following Terms and Conditions, which do not affect your statutory rights as a consumer.  

For the purposes of these Terms and Conditions, "You", "Yours" etc shall always refer to the customer, and "We", "Ours" etc shall always refer to JadesCakes.


All prices will be clearly shown in writing, and the price for the order shall be stated on your order form. You are supplied with a copy of the terms and conditions of business at this point.

Placing an Order

When You have checked the order form and confirmed that the cake details are correct an order can be made.  When You place a booking You agree to accept and be bound by these terms and conditions of business.


Every cake is unique.  Should you choose to use an example of another cake to demonstrate what you would like your order to look like we will endeavour to closely match your example, but please be aware that your cake will not be exactly identical.

Deposits and Payments

All cake orders require a deposit payment to be made.  The amount to be paid as the deposit and the amount to be paid on completion of the order will be clearly shown on your order form.  We reserve the right to request payment in full at the point of ordering.  This is only done to help manage our bookings diary in busy periods to avoid disappointment.

Please note that until deposit payment has been made, Your order has not been accepted by JadesCakes.

Please note that all deposits are non refundable and non transferable

All deposits become due when the order has been placed.


Payments may be made by:

  • Cash
  • BAC’s payment

Receipts are always provided.


Non- Payments

In the event of non –payment, the order will not be completed or released, until payment is made in full.

Subsequent completion of the order will be subject to availability and cannot be guaranteed.

JadesCakes accepts no responsibility for any loss (howsoever caused) or non – delivery under these circumstances.

The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.

Alterations to Orders

Your cake is very important to us. Please take the time to check Your copy of the order form carefully and let us know as soon as possible if changes are needed. It is your responsibility to advise JadesCakes of any alterations to the original order.

We reserve the right to increase a quoted fee in the event that You request a variation to the work agreed.  Whilst we will always endeavour to accommodate, please be aware that this is not always possible at the original price and is sometimes impossible depending on Your request - JadesCakes reserves the rights to make amendments to an order once the order has been placed and deposit paid.

Cake Component Parts

From time to time some materials for our cakes may be discontinued or no longer available from our suppliers; for example, pre – manufactured items or ribbon colours. This is totally out of our control, though we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes. However, JadesCakes, reserves the right to replace these with components of equal or better quality without consultation.


Your order may be collected at a pre-arranged time. A signature is required upon collection confirming that you have received your order in good condition and as specified.


Your order can be delivered (chargeable at 50p per mile for the round trip) All delivery times are subject to availability. If you have a specific delivery date and require delivery before a given time, please specify this when placing your order. We will do our best to accommodate your requirements. It is the Customer’s responsibility to ensure JadesCakes has been given the correct delivery information, and that someone is available to receive your cake. A signature will be required for the receipt of the order upon delivery.

If the recipient is not in, the order will be returned to JadesCakes who will contact you to arrange an alternative delivery time for which an additional charge will be payable by the customer. JadesCakes accepts no responsibility for any loss or consequential loss incurred by the Customer as a result, e.g. a wedding without a wedding cake.

Once Your cake has been collected or delivered, checked and signed for in good condition, we will not accept any liability for damages to the cake.  It is your responsibility to ensure that your cake is transported and looked after in a suitable manner - for example keeping chocolate coated cakes cool so as to avoid melting.



Please be aware that whilst your chosen cake may not be made with nuts or a nut product, egg, dairy wheat or gluten, It will be prepared in a kitchen where nut products, eggs, diary, wheat and gluten are heavily used. Whilst every effort is made to separate raw materials JadesCakes must state that raw materials used in your cake may not be free from nuts, eggs dairy, wheat or gluten.